About August Health

At August Health, our mission is to empower the essential work of caring for our elders.

We achieve this by providing a modern operating platform and electronic health record (EHR) that enables senior living operators to deliver high-quality care with confidence.

Caregivers are the heart of senior living communities, embodying care, compassion, and well-being. Yet, they face increasing challenges—higher resident acuity, complex workflows, and staffing shortages. At August Health, we build tools that simplify their tasks, eliminate inefficiencies, and provide the insights they need to focus on what truly matters—caring for residents.

At August, we strive to live our values each day, in every interaction with our customers and with each other.

• Be responsible – leave things better than you found them

• Take ownership – be decisive and take action

• Be ambitious – build something great

• Keep an open mindset – communicate candidly and welcome new ideas

• Be humble – celebrate each others’ successes and learn from our mistakes

• Stay positive – assume best intent

What you’ll do

Implementation Managers at August are integral to August’s customer experience. Our implementation approach and customer-obsessed culture are critical to our success as a company and brand. As August grows, we’re deepening our specialization across our product suite—and we’re looking for a Move-Ins Implementation Manager to lead the way in transforming how senior living communities welcome new residents.

Move-Ins at August refers to digitizing admissions workflows—making communities more efficient and creating a smooth, compassionate experience for families during a complex and emotional time. In this role, you’ll guide our customers through the setup, adoption, and optimization of August’s Move-In tools, ensuring they’re getting real value from day one.

In this role, you will:

• Lead the implementation of August’s Move-In product with senior living operators across North America, working with both home office and on-the-ground community staff.

• Own the end-to-end project management of the Move-In setup—from kickoff to go-live to post-launch optimization.

• Be the go-to expert on Move-Ins at August—developing best practices, standard processes, and training materials for both internal teams and our customers.

• Act as the main point of contact for your customers, communicating directly with all levels of the organization: c-suite, community-level leaders, sales and marketing teams, nurses, and care staff.

• Partner with Product and Engineering to deliver valuable feedback, championing the voice of the customer to improve and evolve the Move-Ins experience.

• Drive adoption and excitement through personalized trainings, launch events, and strategic touchpoints to ensure long-term success.

• Collaborate with our broader CX team to elevate our implementation strategy and build scalable processes as the company and team grow.

The ideal candidate

• A minimum of 2+ years of experience in a customer-facing role, ideally in Customer Success or Implementation

• Experience working in healthcare, ideally with Senior Living operators

• You are customer-obsessed; whether your experience is in healthcare or another field, you can point to concrete examples where you helped customers meet and exceed their goals and vision

• You are excited to build process where it doesn’t exist and tools to support net new products and features

• Excellent written and verbal communication skills

About our team

Our team brings together deep expertise in technology, healthcare, and company-building. We’ve led teams at Apple, Google, Landmark Health, and Adobe, co-founded and exited multiple companies, shipped products used by hundreds of millions of users, and managed clinical teams caring for thousands of patients.

Backed by top-tier Silicon Valley investors, we are partnering with some of the largest senior care organizations in the U.S. to transform the future of senior living.