We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers.

Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy’s, Sephora, and more.

To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.

About The Role

The Commercial Team at Veho is responsible for attracting, growing, and retaining clients. The Technical Solutions and Implementation team under the Commercial umbrella is responsible for all client technical functions, including integration, implementation of new features, ongoing technical account management, crisis intervention and product advocacy. As a Technical Solutions Specialist on the TSI team, you will perform investigations for existing clients experiencing technical issues, and assist the Solutions Engineers in the technical setup of new accounts. You will work directly with Customer Success Managers and Account Operations Managers, supporting clients who experience issues with order and generation, tracking, or billing or who need additional technical functionality in their account. You will also work with Veho’s technical partners to ensure existing accounts are shipping as seamlessly as possible, and with Veho’s Growth Product team to provide feedback about issues clients are experiencing that require new Veho technologies.

The main goal of this role is to support our shippers technologically so that clients can operationalize and scale volume without friction. This role is responsible for seamless technical functionality of the clients’ accounts, investigating issues as they arise, creating new entities and ensuring they are accurately configured, and providing feedback back to the business about technical failures that need engineering solutions. This role requires a high degree of problem solving, process management, and an understanding of Veho’s technical operations. It also relies on a Solution Specialist’s creativity and malleability; a successful Solutions Specialist will balance speed and sophistication, developing short, mid, and long term solutions that enable quick revenue generation and seamless scalability.

Responsibilities Include

Act as a lead investigator when clients report technical issues with order and label generation, tracking, or billing
Ensure client accounts remain accurately configured per their requirements, including label configurations, webhook subscriptions, rates, and other
Work with engineering directly when client issues require an engineered solution
Advocate for added features or net new products by creating product request ticket when clients ask for a feature we do not support
Work with the TSI lead to design non- engineering solutions that can safely be productized later for clients who have urgent technical needs
Periodically retro configurations with the Account Operations team to ensure ongoing client success

What You Bring

BA/BS degree or similar college level education
1+ years of relevant professional working experience, experience in a start-up (Digital/Technology), operations, customer success, or logistics.
Experience in a client or customer facing role, in support, investigations, or escalations
Experience in or rapid ability to learn Veho’s technical functions, including APIs, webhooks, FTPs, and other forms of data exchange. The role requires basic to journeyman knowledge of Veho’s tech stack.
Experience in or rapid ability to learn Veho’s business and operations. The role requires subject matter expertise in Veho’s day to day operations.
Some experience in data analytics, at least able to query data. Basic SQL is a nice to have.
High degree of emotional intelligence reflected in high quality verbal and written communications.
Strong ownership bias. You are excited by and energized by solving problems for clients.
Ability to thrive in a fast pace environment and meet specific goals while collaborating cross-functionally to solve challenges
Proven success solving operational challenges with a creative, data informed approach.
Operational knowledge of last mile parcel delivery or logistics experience.

Veho is a growth company that looks for team members to grow with it. No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery and returns experience that’s built for the modern era. We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in our high-performers.

Join us in building the future of ecommerce logistics and in doing the work of our lifetime!

(Veho is unable to provide sponsorship at this time.)

All California applicants please reference our California Applicant Privacy Notice located here.

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Req ID: R611

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