Spellbook is the leading AI suite for commercial lawyers, trusted by more than 2,600 law firms and in-house teams worldwide. Our mission is to make legal services more accessible by empowering legal professionals with AI tools that enable them to work faster, smarter, and more efficiently. Spellbook has grown more than 25x since our launch in 2022 with customers like Nestle, Fender, Crocs, WSP and more - join us on our journey building magical tools that lawyers love.

ABOUT THE ROLE

As a Growth Account Executive for our SMB segment, you will focus on identifying and executing upsell and cross-sell opportunities within our existing customer base. You'll play a critical role in driving upsell revenue by understanding customer needs, presenting compelling upgrade opportunities, and leveraging data-driven insights, while collaborating with Customer Success and Product teams to optimize expansion strategies.

RESPONSIBILITIES

• Identify and execute upsell and cross-sell opportunities by analyzing customer usage, license utilization, and engagement data.

• Conduct discovery and expansion calls to uncover customer needs and align them with higher-tier plans and additional features.

• Maintain and enhance customer relationships to ensure long-term value and account expansion.

• Develop and implement automation playbooks that trigger expansion opportunities based on customer activity.

• Present data-driven recommendations to customers that align with their evolving goals and business needs.

• Work closely with the Product team to relay customer feedback that informs future developments and optimizations.

• Consistently meet or exceed expansion revenue targets and contribute to the overall sales team’s success.

• Ensure accurate and timely data entry in HubSpot for pipeline and forecasting accuracy.

• Collaborate cross-functionally to continuously refine and improve the expansion playbook.

QUALIFICATIONS

• 2+ years of quota-carrying sales experience, ideally in SaaS or B2B environments with a focus on expansion sales, upselling, or account growth.

• Strong ability to identify and act on customer pain points to position relevant solutions.

• Data-driven mindset with experience analyzing customer behavior, product usage, and engagement metrics to drive expansion.

• Self-starter who thrives in a fast-paced, unstructured environment and is comfortable iterating on strategies.

• Excellent communication and persuasion skills, with the ability to present compelling value propositions and handle objections.

• Passion for AI-driven technology and excitement about revolutionizing the legal industry.

WHY JOIN SPELLBOOK?

• Embrace autonomy and accountability in a flexible, remote work environment; we focus on outcomes and empower you to determine how to get the job done

• Access our company-paid group benefits for you and your family, with $1,000 towards mental health support

• Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year

• Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows

• Secure your stake in our success; you’ll receive competitive stock option grants as a pivotal early employee

We are committed to creating an inclusive and supportive candidate experience. Should you require any accommodation whatsoever during the interview process, please inform us without any hesitation.

Spellbook is dedicated to ensuring equal treatment and opportunity in all phases of recruitment, selection, and employment, in compliance with employment law. We do not discriminate based on gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other protected category. Spellbook is proud to be an equal opportunity employer, fostering a culture of inclusivity and maintaining a work environment that is free from discrimination, harassment, and retaliation.