ABOUT THE ROLE

As Spellbook’s Security & IT Specialist, you will play a crucial role in ensuring the smooth operation of our security program and IT infrastructure, while simultaneously partnering with our sales team to address security questions for our valued customers. You will also be primarily responsible for resolving hardware and software issues, managing IT procurement, and overseeing endpoint protection among other tasks. This role will focus on IT-related security measures rather than infrastructure security or incident response.

RESPONSIBILITIES

• Assist sales team to answer customer IT and security related questions including questionnaires and calls with customer IT or security teams.

• Help employees resolve hardware and software issues promptly and effectively.

• Assist with procurement and management of cloud services, software, and IT equipment.

• Manage device management and endpoint protection using tools like Microsoft Intune and Defender.

• Familiarity with assisting the people team in IT tasks related to employee/contractor onboarding, offboarding, and status changes.

• Address general IT requests submitted by employees and ensure timely resolution.

• Configure and manage existing and new cloud services utilized by the company.

• Conduct IT and security reviews of vendors to ensure compliance and security standards.

• Assist the sales team and customer success with customer security inquiries and requests.

• Support compliance efforts related to IT systems, particularly SOC 2 requirements.

• Create and maintain documentation for IT processes, employee support, and security controls.

• Assist with access management for users, devices, and IT systems configuration using tools like Microsoft Azure AD.

• Automate and streamline IT processes to enhance efficiency and scalability.

• Collaborate with teams to suggest improvements to the IT and security programs.

• Stay updated with developments in relevant IT and security practices.

QUALIFICATIONS

• Degree or Diploma in Information Security, Information Technology, Networking or related field, or equivalent practical experience.

• Proven experience in IT support and managing IT infrastructure.

• Familiarity with cloud services, software procurement, and endpoint protection tools.

• Knowledge of security best practices related to IT operations.

• Experience with compliance frameworks such as SOC 2.

• Strong analytical and problem-solving skills and a keen eye for detail.

• Excellent communication skills, and are confident while speaking about technical subject matter with non-technical audiences.

• Ability to work independently and as part of a team in a fast-paced environment.

• Relevant certifications (e.g., CompTIA Security+, Microsoft Certified) are a plus.

We’re growing quickly and while you may not tick all of the boxes, we encourage you to apply regardless!

NICE TO HAVES

• Familiarity with assisting in compliance audits and working with third-party auditors for standards such as SOC 2 and ISO 27001.

• Knowledge of incident response methodologies (e.g., NIST, SANS)

• Experience working with other business units to plan and execute large IT projects.

• Capability to participate in customer calls to address security-related inquiries and concerns.

• Proficiency in delivering training and maintaining IT/security policies and awareness within the organization.

WHY JOIN SPELLBOOK?

• Work with a world-class team of Olympic caliber.

• Secure your stake in our success; as a pivotal early employee, you'll be granted generous stock options.

• Enjoy ample paid time off, an annual wellness stipend and paid volunteer time off.

• Embrace autonomy and accountability; we focus on outcomes and empower you to determine how to get the job done.

• Thrive in a flexible work environment.

• Unleash your potential for continuous career growth; Spellbook is an early-stage company which means you’ll have influence and growth opportunities from day one.

We are committed to creating an inclusive and supportive candidate experience. Should you require any accommodation whatsoever during the interview process, please inform us without any hesitation.

Spellbook is dedicated to ensuring equal treatment and opportunity in all phases of recruitment, selection, and employment, in compliance with employment law. We do not discriminate based on gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other protected category. Spellbook is proud to be an equal opportunity employer, fostering a culture of inclusivity and maintaining a work environment that is free from discrimination, harassment, and retaliation.