Senior Customer Success Manager
Purple Dot - The Pre-Commerce Company
Customer Service, Sales & Business Development
Posted on May 28, 2025
Senior Customer Success Manager
Location
London
About Us
At Purple Dot, our vision for e-commerce is simple: Everything that gets made, gets sold.
For decades, brands have waited for stock to arrive at the warehouse before selling online. The result? Nearly 1 in 4 products produced is never sold — leading to major losses and massive waste. We believe it’s time for a radical shift in how e-commerce operates.
Purple Dot is pioneering the pre-commerce movement: helping brands sell earlier — before inventory arrives — to increase sell-through, reduce waste, and drive profitability. Whether stock is 1 day or 1 year away, our platform enables smarter, faster sales that reduce risk and unlock new growth.
We’re trusted by leading brands including Mattel, McLaren, New Era, Limited Run Games, and Oh Polly, and we process millions in pre-orders every month. Backed by top investors like OpenOcean, Connect, Unusual, and Moxxie Ventures, we’re a 22-person team based in NYC, Charlotte, and London — led by second-time founders with a track record of acquisition.
The Role: Senior Customer Success Manager
We’re looking for a Senior Customer Success Manager to own and grow a portfolio of high-value accounts, delivering measurable outcomes like YoY growth and contract renewals.
You’ll act as a trusted advisor to enterprise brands, drive adoption of Purple Dot, and lead by example within the Customer Success team — influencing what we do and how we do it.
This role is ideal for someone who’s passionate about customer relationships, obsessed with results, and ready to take ownership of key brands at a fast-growing startup.
What You’ll Do
Own and Grow Top Accounts
Manage a portfolio of high-impact enterprise and mid-market brands
Drive YoY GMV growth, platform adoption, and contract renewals
Build relationships with key users and executive stakeholders
Spot early signs of risk or opportunity and act fast
Use data to track performance and keep accounts on target
Lead Through Influence
Set a high bar for what great customer success looks like
Share what’s working and coach more junior CSMs
Support teammates with complex accounts or renewals
Celebrate wins and help course-correct when needed
Drive Execution
Collaborate with Product, Engineering, and Support
Align with our core growth and retention tactics
Help evolve playbooks, tactics, and tools
Be Accountable to Outcomes
Measured on YoY account growth, renewals, and share of client business
Own your numbers — take pride in hitting them
Be proactive when something’s not working
What You’ll Bring
3–5 years in Customer Success, Account Management, or similar
Proven success managing enterprise/high-value accounts
Track record of account growth and renewals
Excellent communication, relationship-building, and problem-solving skills
Comfortable using data to drive decisions
Bonus: SaaS, ecommerce, or retail tech experience
Apply Now
Join Purple Dot and help reshape the future of retail.
If you’re excited about solving real problems for real brands — and want to work on something that makes a meaningful impact — we’d love to meet you.
Apply through the platform where you found this job or email us:
Include your resume/CV, LinkedIn profile, and “Senior CSM” in the subject line.