Senior Customer Success Manager
Purple Dot - The Pre-Commerce Company
Customer Service, Sales & Business Development
GBP 70k-75k / year + Equity
Posted on May 28, 2025
Senior Customer Success Manager
📍 Location
Location: London (Hybrid – 2 days/week in-office)
Type: Full-time
Salary: £70-75K + Options
🟣 About Us
At Purple Dot, our vision for e-commerce is simple: Everything that gets made, gets sold.
For decades, brands have waited for stock to arrive at the warehouse before selling online. The result? Nearly 1 in 4 products produced is never sold — leading to major losses and massive waste. We believe it’s time for a radical shift in how e-commerce operates.
Purple Dot is pioneering the pre-commerce movement: helping brands sell earlier — before inventory arrives — to increase sell-through, reduce waste, and drive profitability. Whether stock is 1 day or 1 year away, our platform enables smarter, faster sales that reduce risk and unlock new growth.
We’re trusted by leading brands including Mattel, McLaren, New Era, Limited Run Games, and Oh Polly, and we process millions in pre-orders every month. Backed by top investors like OpenOcean, Connect, Unusual, and Moxxie Ventures, we’re a 22-person team based in NYC, Charlotte, and London — led by second-time founders with a track record of acquisition.
💼 The Role: Senior Customer Success Manager
We’re looking for a Senior Customer Success Manager who is customer-obsessed, data-led, and confident working with a technical product. You’ll help brands unlock serious value from pre-orders, building relationships rooted in results and product impact.
You’ll own relationships with a book of enterprise brands — drive adoption of Purple Dot, and lead by example within the Customer Success team — influencing what we do and how we do it.
This is a high-impact role for someone who thrives in fast-paced environments, gets excited by product depth, and loves rolling up their sleeves to help customers win.
✅ What You’ll Do
Own the full customer lifecycle through growth and renewal
Drive GMV growth and pre-order adoption across your accounts, using data and insight to guide decisions
Build deep relationships across ecommerce, operations, and merchandising teams — from day-to-day users to senior decision-makers
Proactively spot risks, challenges, or blockers before they surface — and take action fast
Be a strategic thought partner to your brands: challenge their approach, share best practices, and push performance
Collaborate with Product, Engineering, and Brand Activation to deliver the right solutions and influence product direction through thoughtful customer insight
Help us evolve how we do Customer Success — shaping internal processes, playbooks, and tooling that scale
🧠 What You’ll Bring
3–5 years in Customer Success, Account Management, or similar
A data-driven mindset — you don’t just report numbers, you use them
Comfortable working with a technical product and partnering cross-functionally to deliver solutions and drive product improvement
Confidence to challenge and guide customers — not just keep them happy
Proven success managing high-value or enterprise accounts, with a strong track record of growth and renewals
Strong communication skills and relationship-building skills; comfort working at pace
Bonus: SaaS, ecommerce, or retail tech experience
💜 Purple Dot Values
Always for Action: Move forward swiftly; urgency for customers and the journey
Pride in Execution: Deliver with high quality, efficiency, and pride
Focus as a Superpower: Prioritise tasks effectively; cut through noise
Diversity Raises the Bar: Embrace diverse thinking and experiences
The Experience is Fun: Enjoy the journey and maintain a sense of humour
👉 Apply Now
Join Purple Dot and help reshape the future of retail.
If you’re excited about solving real problems for real brands — and want to work on something that makes a meaningful impact — we’d love to meet you.
Apply by emailing us:
Include your resume/CV, LinkedIn profile, and “Senior CSM” in the subject line.