For decades, brands have waited for stock to arrive at the warehouse before selling online. The result? Nearly 1 in 4 products produced is never sold — leading to major losses and massive waste. We believe it’s time for a radical shift in how e-commerce operates.

Purple Dot is pioneering the pre-commerce movement: helping brands sell earlier — before inventory arrives — to increase sell-through, reduce waste, and drive profitability. Whether stock is 1 day or 1 year away, our platform enables smarter, faster sales that reduce risk and unlock new growth.

We’re trusted by leading brands including Mattel, McLaren, New Era, Limited Run Games, and Oh Polly, and we process millions in pre-orders every month. Backed by top investors like OpenOcean, Connect, Unusual, and Moxxie Ventures, we’re a 22-person team based in NYC, Charlotte, and London — led by second-time founders with a track record of acquisition.

The Role: Senior Customer Success Manager

We’re looking for a Senior Customer Success Manager who is customer-obsessed, data-led, and confident working with a technical product. You’ll help brands unlock serious value from pre-orders, building relationships rooted in results and product impact.

You’ll own relationships with a book of enterprise brands — drive adoption of Purple Dot, and lead by example within the Customer Success team — influencing what we do and how we do it.

This is a high-impact role for someone who thrives in fast-paced environments, gets excited by product depth, and loves rolling up their sleeves to help customers win.

What You’ll Do

Own the full customer lifecycle through growth and renewal

Drive GMV growth and pre-order adoption across your accounts, using data and insight to guide decisions

Build deep relationships across ecommerce, operations, and merchandising teams — from day-to-day users to senior decision-makers

Proactively spot risks, challenges, or blockers before they surface — and take action fast

Be a strategic thought partner to your brands: challenge their approach, share best practices, and push performance

Collaborate with Product, Engineering, and Brand Activation to deliver the right solutions and influence product direction through thoughtful customer insight

Help us evolve how we do Customer Success — shaping internal processes, playbooks, and tooling that scale

What You’ll Bring

3–5 years in Customer Success, Account Management, or similar at a Series A or B startup

A data-driven mindset — you don’t just report numbers, you use them

Comfortable working with a technical product and partnering cross-functionally to deliver solutions and drive product improvement

Confidence to challenge and guide customers — not just keep them happy

Proven success managing high-value or enterprise accounts, with a strong track record of growth and renewals

Strong communication skills and relationship-building skills; comfort working at pace

Bonus: SaaS, ecommerce, or retail tech experience

Purple Dot Values

Always for Action: Move forward swiftly; urgency for customers and the journey

Pride in Execution: Deliver with high quality, efficiency, and pride

Focus as a Superpower: Prioritise tasks effectively; cut through noise

Diversity Raises the Bar: Embrace diverse thinking and experiences

The Experience is Fun: Enjoy the journey and maintain a sense of humour

Apply Now

Join Purple Dot and help reshape the future of retail.

If you’re excited about solving real problems for real brands — and want to work on something that makes a meaningful impact — we’d love to meet you.

Apply by emailing us:

hiring@getpurpledot.com

Include your resume/CV, LinkedIn profile, and “Senior CSM” in the subject line.

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