Who We Are

PlusPlus exists to help innovative companies unleash the ingenuity of their people. We do this by bottling learning & development best practices from the industry leaders into a complete SaaS-based learning platform. The PlusPlus product helps L&D teams integrate workshops & classes, self-paced content, mentorship & coaching, and blended tracks – all under one umbrella.

Our customers include Netflix, Hubspot, LinkedIn, and Shopify, to name a few. They report higher engagement, deeper cultural immersion, and quicker onboarding.

Who You Are

• You love helping your customers win
• You take pride in advocating for your customers
• You enjoy learning more about your customers’ objectives and struggles and guiding them toward best-practice solutions
• You take pride in understanding, guiding, and helping your customers win
• You enjoy troubleshooting both technical and people issues, even when it means going deep down the rabbit hole
• You are able to effectively own, unpack, prioritize, and execute multiple projects
• You are able to influence both leaders and people in the trenches effectively
• You are tech-savvy
• You are hungry, humble, and people-smart

What You’ll Do

• Help onboard new customers
• You will own and operate helping technical organizations launch their enablement programs
• Understand and guide customers to quickly get to recognizing initial ROI and expand platform usage
• Builds Trust and Transparency with Customers
• Evaluates and Analyzes Customer Needs
• Ensure customer satisfaction and pilot conversion to a full term agreement
• Act as a Customer Advocate
• Promote Customer Loyalty

Skills and Qualifications

• You have a minimum of 2-4 years of experience in the customer-facing customer success field (Having experience in B2B SaaS company is a major plus)
  • Customer Success Manager
  • Implimentation Specialist
• Strong project management, analytical, and problem solving skills
• Ability to listen to, empathize with, consult, and influence both professionals and leaders
• Strong communication skills, both written and oral
• A love of helping people and building relationships
• An ability to manage multiple needs and keep them all on track
• An ability to think logically, abstractly, and analytically
• A strong ethos towards helping the team and customers win
• Prior experience in SaaS environments

Job Benefits

• Competitive salary
• Unlimited PTO
• Sick, personal, and parental leave
• Health insurance
• Professional development
• Matching 401k

How To Apply

To apply, email your resume with a brief description of why you think this is the right fit. We’re looking forward to hearing from you.

This opportunity is remote-first with the expectation that you can attend occasional team meetings in our SF HQ.